LINE Out Privacy Policy
1. Introduction
We, LINE Plus Corporation (“LINE PLUS”, “we,” “us,” or “our”), will collect information related to individuals (“Personal Data”) in providing our VoIP Service LINE OUT(“LINE OUT”) and all products, apps, services and websites related to the LINE OUT (collectively, the “Services”). LINE OUT is an add-on feature of LINE application (the “LINE App”) provided by LINE Co., Ltd., the holding company of LINE PLUS.
This Privacy Policy (the “Policy”) explains what kind of Personal Data we will collect, and how we will use and share such Personal Data, and how you can manage your own Personal Data.
2. Applicable scope of this Policy
This Policy applies to all Personal Data that is collected in relation to our Services regardless of the country or region where our Services are being used.
2.a. Target services and service provider
This Policy applies to all Personal Data that is collected in relation to our Services.
In connection with the application of this Policy, LINE PLUS is the controller of the processing of Personal Data.
2.b. Applicable countries and regions
We will process Personal Data only to the extent permitted under laws and regulations applicable in countries and regions where we are conducting business (such laws and regulations are hereinafter collectively referred to as the “Applicable Laws”) according to this Policy and only within the scope described in this Policy.
While we may provide various translations of this Policy as a reference, to the extent permitted under Applicable Laws, the Japanese version applies to users using our Services in Japan, and the English version applies to users using our Services in other countries or regions.
3. Personal Data to be collected
We will collect the following types of Personal Data in providing our Services. If you do not provide certain types of information such as your phone number, which need to be registered for using our Services, you may not be able to use all or a part of our Services.
3.a. Personal Data to be provided by You
3.a.i. Information required for inquiries and transaction
When you wish to use a specific service to purchase a product, make an inquiry or participate in a promotional event or survey, we may ask you to provide information required for communicating with you and conducting transactions with you depending on the nature of the transaction, and collect and store such information.
For example:
• In order for us to answer any requests or questions that you send to our customer support, we may ask you to provide information required for identifying and investigating the event or resolving the problem, such as your contact information including your phone number or email address, and details of the trouble that you have encountered.
• If you choose to participate in surveys or promotional events, we may ask you to provide information such as your name, address, phone number, email address, gender, and date of birth in order to verify your identity, enable you to participate in a drawing, and to deliver any prizes you may win.
• If you purchase a product or a service, you will be required to provide information for making the payment of such product or service. Since credit card settlements are processed by appropriate third-party payment agencies, we will not retain your credit card number or security code.
3.b. Personal Data to be collected in connection with your use of our Services
3.b.i. Status of use of our Services
We automatically collect information related to when and how you used our Services. The collected information includes the status of use of various features such as the date and time that you activated our individual apps, length of time that you used our individual services, results of searches conducted in the apps, additional services that were purchased, and contents and ads that were viewed or tapped.
3.b.ii. Apps, browsers, device information
We will collect information related to the device, browser and the app that you are using (ad identifier for identifying the device/browser, Cookie ID and device type, OS, language/time zone setting, browser type, app version, etc.)
We may also associate the collected ad identifier with the Internal Identifier.
3.c. Personal Data collected from third parties
We may collect Personal Data from third parties including our group companies (referring to our holding company, subsidiaries or affiliates, wherein the definition thereof includes domestic and overseas holding company, subsidiaries or affiliates according to the “Regulation on Terminology, Forms, and Preparation Methods of Financial Statements” of Japan; hereinafter the same).
For example, we will collect Personal Data from third parties in the following cases.
3.c.i. Personal Data collected from group companies
We may collect your Personal Data from our group companies according to their terms or policies. For the privacy policy that is applicable to the individual services provided by our group companies, please confirm the same in the individual services.
3.c.ii. Personal Data collected from business partners
We may collect your Personal Data from our business partners.
3.d. Personal Data that is directly collected from third-party services
We may collect login records from plug-ins of third-party websites and apps equipped with a plug-in feature such as “Send by LINE” or “Like”, and URL information of websites equipped with a plug-in feature that you visited while being logged onto the LINE app on your browser by associating such login records and URL information with your LINE Account. Such collected data will be used for understanding how you are using our Services, as well as for the maintenance and improvement, security, and prevention of unauthorized or fraudulent use or abuse, of such Services. When you are logged out of the LINE App, the foregoing information will be used only for the purpose of security and prevention of unauthorized or fraudulent use or abuse in a form where individuals cannot be specified. When we directly collect Personal Data from services operated by a third party, we request our business partner to take lawful and proper measures.
4. Purpose of use of Personal Data
We will use Personal Data for the following purposes:
• Provision and maintenance of services;
• Development and improvement of services and contents;
• Prevention of unauthorized use such as unauthorized access; and/or
• Provision of contents optimized for you.
We use Personal Data to provide our Services to users, for utilization in research and development to provide safer and better services, and to provide services that are strongly linked to users, including ads. The specific uses of Personal Data are as follows.
4.a. Provision and maintenance of services
We will use information required for providing services that you requested or answering your inquiries.
For example, in the following cases, we will use Personal Data for the provision and maintenance of services.
• To process invoices when a user purchases a product or uses a paid service;
• To investigate any corresponding issues such as call interruptions or other call-related issues
• To provide and maintain stable call service and to improve corresponding quality
• To examine settlement to the suppliers if necessary
• To inform receiver about the caller’s number
• To connect LINE OUT Services with LINE application
• To examine your status of use of our Services in order to reply to your inquiry to our customer support;
• To notify you of important changes to our Services such as the revision of terms, planned discontinuation of services, or change of features.
4.b. Development and improvement of services and contents
We will use Personal Data for the development and improvement of our Services for providing better services, products and contents to users toward the future.
For example, in the following cases, we will use Personal Data for the development and improvement of services and contents:
• To improve our Services by creating statistics and models related to the use of our Services;
• To conduct surveys related to our services that we are currently providing, or may provide in the future.
4.c. Security and prevention of unauthorized use
We will use Personal Data and promote security measures and measures against unauthorized use to maintain an environment where our Services can be used at all times, and users can use our Services with a sense of security on a daily basis.
For example, in the following cases, we will use Personal Data for the security and prevention of unauthorized use:
• To confirm whether there is any breach of terms of use, any illegal act, unauthorized access or any other unauthorized use; or
• To verify facts or contact you in the event of any unauthorized use or the possibility of any unauthorized use.
In principle, we obtain your consent when we process your Personal Data. If, however, permitted under Applicable Laws, we may process your Personal Data with any of the following legal basis:
(1) processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract
(2) processing is necessary for compliance with a legal obligation to which we are subject (e.g., when following the information disclosure orders based upon laws and regulations announced by government agencies)
(3) processing is necessary in order to protect vital interests of yours or of another individual
(4) processing is necessary to investigate, prevent and take measures against illegal or suspected illegal acts
(5) processing is necessary for the legitimate interests pursued by us or by a third party, except where such interests are overridden by your privacy related rights, interests, and freedom (including improvement of operations or systems, prevention of fraud, maintenance of security, marketing, and research performed by us); or
(6) processing is necessary for any purpose related to public benefits or creation of archives of historical documents, or any purpose related to surveys or statistics supported by proper security measures.
For example, when we process your Personal Data for the provision and maintenance of services, development and improvement of services, and security and prevention of unauthorized use, such processing may be pursuant to the legal basis of legitimate interests indicated in (5) above.
5. Provision of Personal Data
We will not provide, disclose or share Personal Data to or with third parties unless we have obtained your consent or such provision, disclosure or sharing of Personal Data is permitted under Applicable Laws.
We may transfer Personal Data to a third country without any data protection laws which are equivalent to those of the country or region where you live when we have obtained your consent or such transfer of Personal Data is permitted under Applicable Laws.
In principle, we will not provide Personal Data to third parties unless we have obtained your consent or such provision of Personal Data is permitted under Applicable Laws. However, in the following cases, we may provide Personal Data to third parties. The recipients of Personal Data that we provide include third parties such as our holding company, subcontractors, subsidiaries, and affiliates located in countries or regions other than where you are residing.
We operate Data Centers in countries and regions with equivalent data protection law and regulation as that of Japan (e.g, a country of region recognized by the European Economic Area and the European Comission as having a sufficient level of protection), or a member of the Agreement on Overseas Transfer of Personal Data by APEC(CBPR System).
Personal Data stored in data centers may be accessed from third countries and regions without equivalent data protection legislation. Even in such cases, we make consignment contract obligating the accessing company to take appropriate encryption measures, supervise security management system and any other necessary steps to keep equivalent personal data standard.
In the operation of our Services, there may be transfer of Personal Data to third countries due to following cases :
• System Development and Operation
For business related to the development and operation of services such as LINE and Family Service, we may transfer your personal data to companies mainly located in following countries or regions (including group companies and their subcontractors). Employees of these companies would only be given authorities to access personal data to the extent necessary for the performance of their duties.
- Mainly redeployment: Republic of Korea
LINE Out Service is developed and operated by Republic of Korea
• Establishment of telecommunication network
To the extent necessary to establish communication line(telephone line), phone numbers of the caller and receiver are provided to other telecommunication carriers.
- Main redeployment : Belgium, Republic of Korea, Singapore, United State of America, Germany, netherlands
• Customer Support(Except for Japanese Customers)
IN principle, inquiries made in Japanese are handled within Japan. However, inquiries in any other language3s or when you report usage outside of Japan in the form, inquiries are handled in the following countries or regions’ subcontracting companies (including company’s subcontractor). Employees of the subcontracting companies only gain access to the data necessary to repond to inquiries received.
- Main deployment : Thailand, Taiwan, Indonesia, Republic of Korea, Philippines
5.a. Subcontracting
We may subcontract certain services required for providing our Services (e.g.: building and operation of infrastructure, settlement, customer support, etc.) to a third party.
In connection with this, we may entrust all or a part of the Personal Data to the subcontractor.
Main Subcontractor : Republic of Korea, Singapore, Germany, America, Belgium, Netherland
The subcontractor will access the Personal Data only to the minimum extent required for performing the subcontracted services on our behalf, and will not use the Personal Data beyond the scope of the subcontracted services.
We will comply with Applicable Laws and sufficiently investigate the qualification as a subcontractor, prescribe matters related to confidentiality and data protection in the contract with the subcontractor, and thereby establish a system for properly managing Personal Data.
5.b. Sharing of Personal Data among LINE Corporation
In certain countries or regions, we may share, among LINE Corporation, the Personal Data indicated in “3. Personal Data to be collected”.
As the purpose of sharing Personal Data is the same as the purpose of use described in “4. Purpose of use of Personal Data”, or the purpose of use of the party with which the Personal Data was shared, “LINE PLUS ” shall be replaced with “LINE Corporation”, and “Services” shall be replaced with “services provided by LINE Corporation”.
According to the Japanese laws and regulation, LINE PLUS is in charge of the use of shared Personal Data. Please refer to the following for the information on our address and CEO.
Address : 11th Floor Bundansquare, 42 Hwangsaeul-ro 360beon-gil, Bundang-gu,
Seongnam-si, Gyeonggi-do
13591 Republic of Korea
CEO.： Eunjung Lee
5.c. Succession of business
If there is any transaction between companies pertaining to our business to which this Policy is applicable, such as acquisition, merger or change of business entity, Personal Data may also be transferred to the successor of the business to the extent permitted under Applicable Laws.
5.d. Provision of services and ad distribution through collaboration with other companies
In cases where you use the services of our business partner, we may provide, to that business partner, information to be used by the business partner for identifying you (in certain countries or regions, in addition to the Internal Identifier, including an ad identifier, device information such as the language setting, and attribute information).
• In certain countries or regions, we may provide and disclose your Internal Identifier, a part of your device information (ad identifier, language setting, etc.), and your attributes to our business partner engaged in the distribution of ads, effectiveness measurement and analysis to distribute ads with stronger relevance to you. Information such as your name, address, and phone number, which can be used for communicating with you or confirming your identity, will not be provided without your separate declaration of intent.
The processing of Personal Data by our business partner shall be pursuant to the terms or policies prescribed by each business partner.
5.e. Compliance and cooperation with public agencies
If we receive a request pursuant to legal proceedings such as a warrant, or if there is imminent danger to someone’s life or property such as a suicide threat or a bomb threat, we may disclose Personal Data to third parties including law enforcement agencies such as the police, or the court, pursuant to Applicable Laws.
6. Safety control of Personal Data
We will take strict technical and organizational security measures in managing the collected Personal Data.
Unless you request the deletion of your Account, in principle, we will retain most of your information. Once we receive your request to delete your Account, we will delete your information according to Applicable Laws and internal rules after retaining such information for a given period of time.
6.a. Security measures
We are taking strict technical and organizational security measures in managing the collected Personal Data for respecting and protecting your privacy and confidentiality of your Personal Data, and preventing unauthorized access to your Personal Data. These measures include safety control measures based on industry standards for preventing unauthorized access to Personal Data, and disclosure, unauthorized use, falsification or destruction of Personal Data.
For example, we are taking the following measures.
• Strict access control based on a need-to-know basis
• 24/7 security monitoring
• R&D of new security technologies
Furthermore, we will never provide any means for fraudulently accessing Personal Data to a third party.
However, because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your Personal Data will be absolutely safe from intrusion during transmission or while stored in our systems.
To help protect your privacy and confidentiality of your Personal Data, we also need your help. Please do not share your password with others, or use the same passwords you use for other services. Also, please notify us in the event you suspect any unauthorized use of your Account or any other breach of security via our
Contact Form.
6.b. .Storage location of Personal Data
To provide our Services in a reliable and responsible manner, we store key Personal Data on secure servers at Data Centers located in Japan and Republic of Korea.
Also, Japan and Republic of Korea are member of the Agreement on Overseas Transfer of Personal Data by APEC(CBCR System).
6.c. Storage period of Personal Data
We collect and retain Personal Data to provide our Services according to your request, fulfill any of the applicable purposes of use described in this Policy, or to comply with Applicable Laws.
Unless you request the deletion of your Account, in principle, we will retain most of your Personal Data. Once your Account is deleted, we will process your Personal Data properly according to Applicable Laws and our internal rules after retaining such Personal Data for a given period of time for the following purposes:
• To reply to inquiries;
• To resolve disputes or collect fees;
• To detect and deter fraudulent use of, or abuse of, our Services; or
• To comply with Applicable Laws.
Otherwise, we prescribe the storage period of Personal Data according to the following standards.
• The delivery address information that we obtained for shipping the product collected in a promotional event will be deleted after a given period of time, for resolving disputes, after the shipment of the product is complete. Information that we collected for a specific purpose as described above will be promptly deleted after the lapse of a reasonable period once the purpose of such information is fulfilled.
• If you have expressly declared your intent to store your Personal Data, we may respect your intent and store your Personal Data for a long period.
• If a storage period is prescribed under Applicable Laws or the like, we will store Personal Data according to such storage period.
We may continue to retain Personal Data in a format in which individuals cannot be identified after the lapse of the storage period prescribed pursuant to Applicable Laws and our internal rules.
7. Your choices regarding personal Data
You have rights regarding your Personal Data processed by us, such as the right to access your Personal Data and the right to correct your Personal Data, to the extent permitted under Applicable Laws.
To the extent permitted under Applicable Laws, regarding your Personal Data that we process, you have the right to access, the right to rectification, the right to erasure, the right to restriction of processing, the right to withdrawal of your consent, the right to data portability, the right to confirm if we process any Personal Data of yours, and the right to request a review of any automated decisions that may be made as a result of the processing.
In addition, to the extent permitted under Applicable Laws, you also have the right to object to the processing of your Personal Data that we process in certain cases.
If you wish to exercise your right against us to disclose your Personal Data that cannot be confirmed in our Services, correct or delete your Personal Data that is contrary to facts, notify you of the purpose of use of your Personal Data, or other rights permitted under Applicable Laws, you may contact us using the
Contact Form.
After verification of your identity, we will respond to your request within a reasonable period of time, and in accordance with relevant laws.
If, however, permitted under Applicable Laws, we may not be able to respond to your request when any of the following applies:
• Disclosure is likely to harm the life, body, property, or other rights or interests of yours or another individual;
• Disclosure is likely to seriously impede the proper execution of our business;
• Disclosure violates other laws and regulations;
• When you failed to verify your identity upon your disclosure request; or
• We are otherwise permitted under Applicable Laws to refuse your request.
If you no longer wish to use our Services or if you withdraw your consent in processing of your Personal Data which is necessary for us to provide our Services, you may choose to delete your entire Account. However, the withdrawal of your consent will not in any way affect the lawfulness of our processing of your Personal Data based on your consent that was given before the foregoing withdrawal.
If you have any requests or complaints related to our use of your Personal Data, please contact us at any time using the
Contact Form.
Unless prohibited under Applicable Laws, if you exercise any of your rights hereunder, we may charge a fee, in accordance with the procedures defined separately.
8. Use of third-party modules and Cookies
We may use cookies and third-party SDK for fulfilling the purposes described in this Policy.
8.a. Third-party modules
We may install modules of a third-party software development kit (SDK) in our Services for the following purposes:
• To analyze the status of use of our Services; and
• To distribute ads on our behalf and measure the effectiveness thereof.
With regard to your Personal Data that is processed by a third-party through a module provided by such third party, the privacy policy of such third party will apply. Please click “
Embedding modules of other companies” to confirm the details regarding third-party modules.
8.b.Cookie and other analytical tools
A cookie is a small text file that is stored on your computer when visiting a website.
This text file stores information that can be read by the website operator when visiting the website again at a later date. We may use cookies and similar web tracking technologies (web beacon, pixel etc.) for the following purposes:
• To store your login state, authenticate visitors, maintain sessions and take security measures;
• To store language settings and latest date and time of access, and improve user-friendliness;
• To provide better services by comprehending the number of accesses and the mode of use;
• To distribute ads that are more interesting to you; and
• To measure the effectiveness of ads.
You can control whether or not to accept cookies based on browser settings or by using other tools. If, however, you deactivate cookies or limit the ability to set cookies, you may not be able to obtain the full benefit of the website or access all of its functions, which may limit your overall user experience.
8.c.Information related to use of Google Analytics
In order to improve our Services, we use Google Analytics to measure our Services such as our website. Google may set cookies or read existing cookies to collect data. At such time, information such as the URL of the page that you accessed and IP address will be automatically sent to Google. We may use such information to comprehend the status of use of our Services or use such information in our Services. For the processing of data by Google in Google Analytics, please read the service terms of use of Google Analytics and Google’s privacy policy.
8.d. Information related to use of True Depth API provided by Apple
LINE PLUS may use Apple‘s TrueDepth camera to collect additional information from your device‘s camera in order to improve quality of camera and video call that we provide, or improve function such as effects. However, this information is processed in real time for delivering and improving these features only. This information is not saved on our servers or shared with any third parties.
9. Other important information
We may modify this Policy. The latest version of the Policy will always be posted on this site, and we encourage you to review the contents of the latest version of the Policy carefully.
When we make any material changes to this Policy, we will notify you through reasonable means.
9.a. Privacy of Children
The Services are intended for a general audience. If a minor is to use our Services and provides Personal Data, the minor must do so with the consent of his/her guardian. You represent and warrant that you have the right capacity and legal capacity required for using our Services. If you are a minor, you represent and warrant that you are using our Services with the consent of your guardian. We have voluntarily imposed age restrictions on certain Services in cases where we are unable to confirm that you are of a certain age.
We understand the special necessity to protect the Personal Data collected from minors in the U.S. or Europe (under the age of 13 in the U.S., and under the age of 16 in Europe) using our Services, and we do not knowingly collect any Personal Data from minors.
If, however, you believe that we have collected Personal Data from minors, then please let us know via the
Contact Form or by writing to the address indicated below. If we learn that we have inadvertently collected Personal Data from minors, we will deactivate the relevant Account(s) and will take reasonable measures to promptly delete such Personal Data from our records.
9.b. Contact Address
Other than as referred to herein, we will be the data controller of Personal Data collected through our Services to which this Policy applies. If you have any questions or inquiries about this Policy or have any questions, complaints, concerns or comments about the processing of Personal Data in our Services, please contact us via the
Contact Form or by writing to:
• <Data Protection Officer>
LINE Plus Corporation
Attn : Data Protection Officer
11th Floor Bundansquare 42 Hwangsaeul-ro 360beon-gil, Bundang-gu,
Seongnam-si, Gyeonggi-do
• 13591 Republic of Korea
• <EU Representative>
PLANIT // LEGAL
Attn : LINE Plus Corporation EU Representative
Neuer Wall 54, 20354 Hamburg, Germany
+49 (0) 40 60944190
If you are in the European Economic Area (EEA), you may contact the Data Protection Officer or our EU representative below or you may lodge a complaint with a supervisory authority in the European Economic Area.
9.c. Changes to this Policy
We may modify this Policy from time to time, and the latest version of the privacy policy will always be posted on this site. When we make any material changes to this Policy, we will notify you on our Services, or by other reasonable means. We encourage you to review the contents of the latest version of the privacy policy carefully.
If you do not agree to any of the changes and you no longer wish to use our Services, you may choose to close your Account. Continuing to use our Services after a notice of changes has been notified to you or published on our Services constitutes your acceptance of the changes and consent to the modified version of this Policy. We will seek your consent when required under Applicable Laws.
Formulated on August 25, 2015
Formulated on September 7, 2021